Frequently Asked Questions

Everything you need to know about shopping with Smith & Goat.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Currently, we ship to the United Kingdom, Europe, and North America. Shipping rates and delivery times vary by destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Smith & Goat products come with a one-year limited warranty against manufacturing defects to ensure the highest quality for our customers.